Rio Tinto Contractor
Case Study: New Client Enhances Driver Experience with Digicore IVMS Solutions
Introduction
Client X, an anonymous partner of Digicore IVMS 2.0 solutions, recently offered invaluable feedback on their experiences with Digicore’s cutting-edge telematics systems. Their detailed assessment serves as an excellent testament to the highly customizable nature of Digicore’s product range, designed to meet individual client requirements effectively.
Problem
Client X identified several system features that needed adjustments to align better with their unique operational needs. These included:
1. The system camera repetitively reading out every speed sign.
2. The tailgating / front collision warning feature.
3. The lane drifting feature.
4. A need for better control over the fatigue management aspect.
Solution
Digicore was quick to respond, underlining their commitment to ensuring that their IVMS 2.0 solutions perfectly align with Client X’s needs. Each concern raised by Client X was addressed as follows:
- The feature of the camera reading every speed sign was deemed repetitive and potentially distracting for drivers. Digicore agreed to remove this feature, aligning with other industry operators.
- Client X suggested the removal of the tailgating / front collision warning feature. Digicore confirmed that this feature can be switched off according to client requirements.
- The lane drifting feature was another aspect Client X opted to remove. Digicore acknowledged this preference and confirmed the feature could be deactivated.
- In terms of fatigue management, Client X desired improved control. Digicore was already in the process of reducing the fatigue time for the camera and could also enable the fatigue timers on the IVMS 2.0 if requested.
Digicore also clarified two key points: The Advanced Driver Assistance Systems (ADAS) in the IVMS 2.0 is monitored by the vehicle tracker, with all events captured on the Telematics Guru interface. Camera-based notifications can be minimized if preferred, providing essential context to the events.
Result
Digicore’s swift response and tailored solutions ensured that all issues and requests were promptly addressed, showcasing the flexibility of their IVMS solutions. Rapid implementation of changes, pending Client X’s approval, allowed for a follow-up review to confirm the new settings and provide the right notifications and reporting. This led to a finely-tuned system that efficiently catered to Client X’s specific requirements.
Conclusion
This case study highlights the adaptability and client-focused responsiveness of Digicore IVMS Solutions. By integrating Client X’s feedback into their solution, Digicore significantly enhanced their user experience. With the capacity to fine-tune their systems, Digicore delivers an advanced solution that can effectively cater to their clients’ diverse needs.
“In the civil & mining sector, efficiency and safety are our top priorities. Digicore has been a cornerstone of our operations, providing us with cutting-edge IVMS solutions. What impresses us the most is their ability to comprehend our unique challenges and design solutions that are both effective and cost-efficient. Their after-sales support is exceptional - always reachable, always proactive. It's a pleasure to partner with such a trustworthy, 100% Australian owned company.”
“We have worked with Digicore for over the last 10 years and at every stage they have come up with innovative and price effective ways in which to help our business. As we grew, our demands grew and Dan from Digicore continued to provide excellent service and the best products.”
“I want to say thank you for the phenomenal service and input Digicore has had, it has been particularly helpful in providing input to our business IVMS plans. Your team were incredibly professional and Digicore IVMS 2.0 is a very impressive solution.”
“We started with a large tracking company and got locked in before discovering their units didn't have the functions we required. We switched to Digicore and we couldn't be happier. The product is excellent, pricing is very competitive but more importantly their product knowledge and support is second to none.”